Frequently Asked Questions

The free trial gives you full access to all features of your chosen plan. You can create products, manage customers, process orders, and explore all functionality without any limitations. No credit card required to start.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at your next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and mobile money payments. All payments are processed securely through our encrypted payment gateway.

No setup fees, no hidden costs. What you see is what you pay. The only additional cost might be payment processing fees (typically 2-3%) which are standard across all payment platforms.

If you exceed your plan's product limit, we'll notify you and give you the option to upgrade your plan. We won't suspend your account immediately - you'll have time to decide how to proceed.

We offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days, we'll provide a full refund, no questions asked.

Yes, you can cancel your subscription at any time from your account settings. Your account will remain active until the end of your current billing period, and you'll retain access to all features until then.

Yes! All plans include customer support. Silver gets standard support, Gold gets priority support, and Platinum includes 24/7 premium support with dedicated account management.

When you pay for a full year upfront, you get 2 months free. This applies to all plans and represents significant savings - you essentially get 2 months of service for free.

Absolutely. We use enterprise-grade security measures including SSL encryption, secure data centers, and regular security audits. Your data is protected with the same level of security used by major financial institutions.

Yes! Our platform offers API access and integrations with popular tools like accounting software, email marketing platforms, and payment processors. Platinum plans include advanced integration capabilities.

Yes! We provide comprehensive onboarding for all new users, including video tutorials, documentation, and live training sessions. Platinum customers get dedicated account management and custom training sessions.